BAD CUSTOMER SERVICE

On the 29th i app**** for a contract till today i haven't received anything from them and they have debited my account 479 on the 4th November when i asked that how can you debit my account without receiving the devise they telling they must to check if the account its working i understood that till today i haven't received my devise.last week i was told my phone is at the warehouse waiting for courier but today they telling me my order was not approved because they couldn't confirm employment.i had the same issue last year with telkom.i regret porting to telkom.