BAD CUSTOMER SERVICE

I bought data for my Router from Telkom via my Capitec app. The money off from my bank account but the Data was never loaded. I then called them to report this matter on the 24th of December 2022 and I spoke to a lady whose email address is makgoap@telkom,co,za as she suggested that I send an email for the issue to be sorted after she could also see that my data was not loaded . Up to this day which is the 12th of January 2023 I have never received any feedback on the status of my query and I have sent an email 3 times already but not even one response came from her. Talk about terrible service. If there was a way for me to reverse that transaction I would do it without even thinking.