Bad customer service

I lost my pocket router of which am on a data contract.I went and did a SIM swap at Clearwater Branch where I was assisted by Sharlotte , last week Thursday of which she advised it will take 15-30 mins to activate... Unfortunately that was not the case.I called the call centre the consultant advised it shows pending if not activated Saturday I should go back to the branch. Saturday I went to the branch Sharlotte refered me to the manager I think he said there was a technical error at back office so no SIM swaps was activated and they will come back to me, on the system it showed credit vetting I asked why am I being vetted just for doing a SIM swap, and he said that's the glidch. Today a sales consultant calls to say my data SIM shows expired am like why because I did a SIM swap and still waiting for it to be activated. I then called the call call centre again the agent now says the system shows it's in negotiations stage and should be activated today. I then check the branch now they telling me I need to submit forms for renewal and copy of my ID to start the process am like why was all this not explained and why should I go through all this for a contract I have in place already and of which I pay every month it's not like am applying for a new contract...It's clear that the branch and contact centre are not all working on the same system and they all giving me different feedback and this point I want to cancel my contract with Telkom because their service and processes are very bad all this just for a sim swap.