Bad Customer Service!

I have a 10gig data contract with Telkom mobile. During the December month my Internet was cut off, apparently my data was depleted. Since i knew couldn't be true, I called and asked for itemised bill, which confirmed my suspicions. Only 1.3 out of 10 Gigs of data was used. I brought this to Telkom's attention and they said they'll sort it out. I also reported ********** activities (only noticed these when Telkom debited more than what they normally debit from my account.) which took place during the month of November and they said they'll investigate (ref number: ***0).<br> <br> After full 6 months, I'm still awaiting the outcome of the investigation (I honestly don't believe there was an investigation in the first place!) and I'm still waiting for the remainder of my data (8.7 Gigs) to be reimbursed. I called them so many times and still, they refuse to come to the party. I'm now considering canceling my contract and report this matter to the Ombudsman. I really didn't expect this kind of treatment from Telkom, this is so disappointing.