Bad customer service!!!

At approximately 16:00 25 June 2019 I made a call to telkom insurance (Under finrite) regarding a claim of my phone which i have been waiting for over 2weeks,claimed has been approved and a excess has been paid. I made a call on the no ***& spoke to a lady that blatantly refused to help me when I requested to speak to her superior she refused to pass me through and hung up,I then immediately called back spoke to a well mannered gentlemen Abongile Mkhangala who resolved my call in few minutes