Bad Customer Service

I don't understand why do you hire such *********** staff. I have been on the damn phone with you agents and a supervisor for an hour. I have a damn job to do. I had to excuse myself from meetings because of your supervisor who is so stupid not to be able to provide me with the name of an agent that had the audacity to drop the call in my hear when I asked to speak to a supervisor...every fu....ken thing is a hold hold hold in your contact center. Samke Mbele asked me am I sure that I am giving the correct phone number as she has to pull the call recordings using my phone number to obtain the name of the agent. Well, I ordered a LTE rooter that comes with 60G Data 2 weeks ago and gues what, I followed up twice only to be told that the two previous agents placed my order on a wrong system. Do you realize the impact an inquiry has on a client's credit status? I can't afford to be impacted without getting the order that I placed. I am so upset and I actually regret placing that order online. ***. mind you I was on the phone for over an hour.