Bad Customer Service

I purchased in cash a Huawei P8 Lite 2017 from Ignition (Telkom) in June 2018. In January 2019 the phone gave error “no service”. I thought it was the sim card, I put sim card in another phone it worked perfectly. On the 12 January 2019 I had taken the phone back to Ignition. They were going to check and advice, after 7 days. Two weeks later and no response. On the 8TH February I received a response From Ignition with a quotation (REF : Job No : TRL09144)and a payment of R190.00 was due to Bradian Logistics that is affiliated to Telkom. On the 11 February payment was made and proof of purchase was sent Manaka Khan (Warehouse Team Leader) at Ignition. On the 14th February I received the phone with good faith that it is sorted and is was not. The phone was then given back to Ignition in response the quotation and payment made was for an assessment.

To my knowledge the phone was still under warranty as the 1 year period is not up as yet.

To date I have had no feedback regarding the “assessment” from Ignition or Bradian Logistics ?

On the 12th March I have received a call from one of your agents at Bradian Logistics and was advised that Job No. TRL091044 details was for Nomfundo and cell number given from Ignition however the model and IMEI number details are mine, hence the reason I have had no feedback because details (Name and Cell Number) the agents called out did not respond to mine. They tried to contact me and no response. I have called the manager Debbie at Ignition in this regard and was told she did me a “favour” they don’t usually repair phones.

To date I received no feedback.

Dear Ignition,

You’re Values stated on your Company Home Page you certainly don’t live up to.

One of them stated and I quote: “Quality - We’re driven to provide better products and services than anyone else. Simplicity and Sustainability are at core and are supported by excellence and speed.”

Please do not give customers false advertising regarding customer service as this is not the service Ignition provides.

Telkom please be aware of the bad service by Ignition as they could lose many customers due to the lack of good customer service and attitude of the Ignition Group.

To those who are in the process of getting a Contract or Prepaid phones from Ignition I will not advise.