Bad Customer Service

On the 4/02/2019 I went into the Alberton branch to let them know we've moved from where we were and that our line needs to be transferred to out new premises. I filled in all the documentation to transfer our line. I interacted with Lindani that day and she didnt give me a reference number or anything even though I asked.

On the 09/02/2019 I went to the Alberton branch again to ask when can I expect to receive a phone call to say the technician will be coming out to arrange to transfer the line. I interacted with Retsepile and she said I need to phone the sales number 10213 and speak to someone there, so I let her know I cant because my telkom phone needs to be transferred so that I can phone them and that I tried from work but you hold on for so long and I cant keep our work phone busy for 45min before someone picks up to help you. She did excelate it on the computer that we came in.

16/02/2019 I went again to the Telkom shop that I went before by the game entrance of Alberton then I spoke to a consultant that told me I should go to there other shop on the other side of the mall so I went there where they said I must go on the phone to speak a consultant where I also held on for 30 min before speaking to Noluthando and explained to her we havent had a phone call from anybody to arrange that a technician will be coming out to transfer our line, then she said they have a problem with our new address, so I gave her the address again and explained to her where we live and that with any residence they need to let us know when they are coming so that we can open for them. The Incident number is ********** and the Reference number is ********** 39.

Two weeks has gone by since and I haven't had one phone call or any correspondence what so ever regarding to transfer of our line to our new premises. Telkom has given me my bill for February but we are paying for something we cant use because they don't respond to your requests.

I would like a credit on my bill from the 4/02/2019 until they come and transfer my line. I have paid February Invoice for the amount of R806.01 account number ********** 01.

All we want is the product to be transferred so that we can use what we are paying for with less hassles and a credit for paying for a service that is not being delivered.

Thank you!

Regards, Exzelda.