Bad customer service

I bought R50 airtime at ackermans then i lost it but went back to the shop to get airtime serial number i called telkom customer care on 7 Feb 2019 they told me my airtime will be loaded within 24hours i waited but it was not loaded i called again on the 8 Feb they took airtime serial number again told me the very samething airtime will be loaded within 24hours and today 9 Feb my airtime is still not loaded i called again then i was told its processed and it will be loaded by end of today am still waiting even now can you please help me get my airtime i have been waiting for too long now. Thank you