Bad customer service

I was on a call with Puleng for over 17 minutes and she hung up on me without any explanation. I purchased the "Mo'nice R 24.00 2GB data for 5days" at 22:04 which was never loaded although the airtime was deducted from my account. I would like an apology from Puleng for the appalling service and my airtime back. After that I will be cancelling this sim card and any affiliation with Telkom because your service is the worst in South Africa or the whole world if we're stretching it.

I don't want the data, I want my airtime back so I can give it to someone who would like to endure the horrible service you claim to provide. My contact details are ********** 514 and I expect a call before the end of business day.