bad customer service

I made an online application on the 7th of November 2018, I got a call on the 8th of November 2018 to be assisted with my order. the person I spoke to told me I will be getting a call in 48 hours to let me know if my application ya approved or not. I never received a call. on Monday I visited a Telkom store in Nicolway to do the application. it was approved & I got the device I wanted.

I received an sms saying an amount of R169 will be deducted on my account for the application I did online. I called in on Monday to cancel the application. the lady ispoke to said she did escalate my query for my order to be cancelled. she didn't tell me how long its going to take for the order to be cancelled. today the 14th of November 2018 an amount of R169 went off my account for the online order.

I called in and spoke to Londiwe, she told me they are still processing the cancellation on their side then I will be refunded. I told her I cant keep on calling them everyday to check if the cancellation was done or not & if my refund has been processed or not. so they must make a note to call me when the cancellation had be completed.

Londiwe told me that I will I am the one who did the application so I will have to call in everyday to check if the cancellation was done or not & when is the refund going to be processed. That was so rude of her & unprofessional. is that how Telkom treat their customers?

I need to speak to a manager so that he/she can explain to me how things are done at Telkom, to explain to me if this is how they treat their customers?

I am not happy with the service I received,