Bad Customer service

I reported a fault for my Mother in-laws line about 4 weeks ago with regards to her PUK being blocked when I called then i spoke to a lady who told me she has to go to the Telkom store and they will do a simswap and that will fix the problem. She went to the Telkom shop in Rosebank in the mall she had to wait 3 hours for help as apparently the technical was out and no one could help her which is unacceptable, when they arrived they spent another hours going this way and that. They said there is no simswap required and promised to get it unblocked,which never happened.

I called in again two weeks later and spoke to a very nice young man in Eric Windvoer team also reporting to Bheki. He was in the Telkom mobile team and when I explained what happened he said that they dont deal with that in his department and he would try and assist me anyways cause I was frustrated, he said he spoke to his supervisor Eric who would ensure this happen.

Now it's been another two weeks and nothing happened once again. I called again and since our land lines are not with Telkom at work I cant call 10210, I had to call 081180 the agent I spoke too was so rude and she didn't even want to listen to what i had to says she was just in a hurry to transfer me. I finally got through to technical support which explained that they will send an email to their supervisor to get the sim properly activated and it should be fixed. should this not be fixed as promised, I will be taking this further