SM
Shiluva M
1 reviews | Active since Sept 2018
20 Sept 2018, 19:29
Bad customer service
So I took out a contract with Telkom last month and they blocked my line. My account is not in arrears and I don't owe them anything but they blocked my phone anyway. I've called them 3 consecutive days and all the consultants can say is that "We will escalate the matter". I'm beginning to think moving to Telkom was a BAD idea because now I'm unable to make calls or even send simple SMSs on a phone I'm expected to pay for every month.
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Telkom's replyOfficial
06 Oct 2018, 11:38Hi Shiluva
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and we apologize for inconvenience caused.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply06 Oct 2018, 11:38
Official
Hi Shiluva
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and we apologize for inconvenience caused.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,