Bad Customer Service

On 17-Sep I contact Telkom regarding the mo'nice data bundle I purchased but not reflecting on my account. I got a shock of my life as the consultant assisting me lack customer service. There was no care in the world when attempting to assist me. She lacked the basics of customer service, e.g. steps of placing a customer on hold (not followed) - I was just told to hold on and there was no explanation as to why I was being placed on hold. When she got back on the phone (after a period of 4 to 5min) she did not even THANK ME for holding (again, basics of customer service).

She then proceeded to give me a reference number. Again, no customer service. All she said was, "...your reference number is ********** 0". Again, basics of customer service - she was supposed to inform the customer to take down the reference number. Name of the consultant - Sanele Dlamini - Mobile Department (Durban).

Furthermore, I could hear conversations with friends about what will be consumed during tea break (Shocking)! Customers should hear such..