Bad customer service.

I have requested to move my 10mb telkom line 2 weeks ago to which I was told that it could be done free of charge as its the first time that I will be moving my home line. I was told that there is a 10mb line available in the area and I will be contacted in a few working days time, two weeks later and I had to call them, waiting on the line for 10min, costing me money.

I finally got to speak to a lady (unnamed) to try and find out when my line would be moved, and her reply was simply that the leads in the area has already been taken, now I’m in a new house where I canceled my DSTV and signed up with Showmax/Netflix which at this current moment I can’t watch as I don’t have Internet connection. But when its time for them to collect their money its always on time and never missed a payment. She informa me that the network department will still be calling me to confirm this. But two weeks later. Really is this how they treat their current customers??? Pour customer service.