Bad customer service

Telkom service is ****, when you call the call center the consultants reply with an attitude, when you post on social media they only ask for your contact number and that's the last time you will hear from them, I am still waiting for a response regarding my query, I want to know why my debit went of on the 24th whereas the debit date is the 25th, who is going to pay the bank charges for the returned debit order. I spoke to a call center consultant Toven who has an attitude for days, hire staff that's customer centric.