BAD CUSTOMER SERVICE

I did sign up for a new contract with Telkom on 1 August 2018 but since I am unable to link my new account to view my data usage and available data, I phone Telkom on different occasions, either get cut of, or like yesterday speaking to an agent after holding on for 15 minutes to get an agent on the line, she listen to my complaint, gave my ICCID no to her ********** 0 ********** 66 , she ask me to hold on while she is accessing my info, line went dead and after 30 minute holding on the line got cut, unacceptable, she did not even phone me back after having all my information in front of her, this is not Customer service ..... if I knew I am going to have this service this time round, I did not sign another 2 year contract