Bad customer service.

My experience with Telkom has been more than a nightmare. I can honestly kick myself in the face for ever choosing them as a service provider. This is honestly not customer service more like customer torture! I've had an issue with my bill and made an effort to try and get it sorted I've called numerous of times and decided to go visit a branch for help where I was just told to call again as they don't help with any billing. Once again called so many times, so much airtime so much of my time all for nothing. Everytime we would reach an hour and a half or near to two on the line the consultants would drop the line. When I called back they apparently weren't able to see any history of the person I had just spoken to so I would need to explain myself again. And this of course is an ongoing thing. As someone who spent alot of time servicing customers on the phone i feel that they are terrible at how they value their clients. Anyway, this went on one consultant actually emailed me bills while on the line so I have her details " Ntombizondwa Grace Nyawo." also the moment she said she understood and was going to get a manager to assist ended up dropping the line. So you had my email to email me and so did you have all my contact numbers to call me back but nothing. I requested so many manager callbacks I've lost track. Up until this day I haven't received one call back. I cancelled my debit order with my bank as I refused paying a bill noyone could explain to me. To my knowledge I was being billed way too much. To this day noyone has called me and sorted this out instead they forcefully took a R2500 without my authorisation. Took my money and still locked my account so I can basically do nothing on my phone. I can't even explain how disgusted I am in the pathetic and awful journey I've been placed on! I would never recommend Telkom to anyone for sure

#unhappycustomer