Bad customer service

This morning I called Telkom, wanting to migrate/move my adsl line to Vox Telecom. When asking the consultant to what I would like to do, she advised me I can do it online. I told her I was not registered, but was advised that I should register and follow these steps.. go to telkom.co.za - my telkom - register - login details - link account - migrate or move - select migrate to other olo...

I logged onto the website, registered, linked and then got stuck. No where could I find a migrate or move, after looking for a hour, I then opted for the chat to a consultant.

After waiting 30 mins I finally got into contact with a triselda, who sent me an email with the step by step and no where on that was there anything about migrate or move, it said to cancel. After asking question after question as I was unsure if I was on the right track, triselda then ended the chat while I was busy typing and still asking questions.

All I want is to migrate or move by adsl line from Telkom to Vox telecom. This should then put it in a holding pool. Why after calling in am I asked to do it on a self service portal, why couldn't it be done while I was on the phone? Why do the chat consultants terminate while you still needing their assistance?

Please could someone, anyone be of some assistance so that I can get this sorted urgently.

Thanks