Bad Customer service

Telkom is bad service provider and I won't refer any one I know to use them. I took contract package deal with them on 07/06/2018. At the time signing of the deal I ask Patricia who was helping me that I would like my Cellc number to be ported and serviced as contract number for Telkom on my new deal. she told me that she can't do it because the system is down, she advice that I can call Call centre later they will help with the process. I called customer care on the 08/06/2018 the gave me case number ********** 1. on the 14/06/2018 I made a follow up with call centre and I was told that the case was closed and the guy advise me to log another call and case number ********** 3 was open . I made another follow call on 19/ 06/2018 i was told that someone will call me back within a hour but the whole day no one came back to me. 20/06/2018 (today) I phoned in, the guy (at JHB CALL CENTRE) who was helping me was arrogant and disrespectful not willing to help and I couldn't take it anymore I ask him to transfer me to his team leader so that I can escalate the matter he refuse and said he is not allowed to do that, and he said if I want report the issue at head office I can go ahead. I feel disrespected and this tells me that Telkom doesn't take good care of their customer. I'm a new client to Telkom but it feels like 100 years to me, I'm not happy and MY PROBLEM WITH TELKOM IS NOT BEEN SOLVED EVEN NOW. All I needed was just a number change that's all.