Bad Customer Service

Item: Telkom
Rating: 1
Author: Mhakamuni M

Telkom has private company (Mondo Mobile) that are registering new clients (mobile contracts) for Telkom, unfortunately this company gives incorrect information to customers in trying to convince them to take up a contract. when there is problem Telkom is unable to solve it and as a results you will be moved from post to pillar. Since October 2017 Telkom is still failing to resolve the problem. I got know how far is this thing going to go on.

Helpful (0)

Replies (2)

Telkom's replyOfficial

12 Jun 2018, 11:17

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom's reply12 Jun 2018, 11:17

Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Mhakamuni M's updateReviewer Update

13 Jun 2018, 10:10

Thanks for the reply if you really want to put this case to rest, here is my ID number (***). I guess from my ID number you can retrieve all relevant information. I can be contacted on ***.

Mhakamuni M's update13 Jun 2018, 10:10

Reviewer Update

Thanks for the reply if you really want to put this case to rest, here is my ID number (***). I guess from my ID number you can retrieve all relevant information. I can be contacted on ***.