Bad customer service

Item: Telkom
Rating: 1
Author: Mahesh G

My contract expired 7days back. I asked telkom customer service to cancel entire service at the end of contract. I called customer care service many times to cancel my services. I lost 100 rand airtime due for customer care call services.

Worst customer care service. Long waiting queues .

No cancellation services at telkom stores.

Please do not take any contracts at telkom company.

Helpful (0)

Replies (2)

Telkom's replyOfficial

31 May 2018, 13:02

Good Day

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom's reply31 May 2018, 13:02

Official

Good Day

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Mahesh G's updateReviewer Update

31 May 2018, 14:24

Hi, Please find the below details for cancelling my service. Cancellation ref no : ********** 8 Fixed broadband mobile number: ********** 120

Mahesh G's update31 May 2018, 14:24

Reviewer Update

Hi, Please find the below details for cancelling my service. Cancellation ref no : ********** 8 Fixed broadband mobile number: ********** 120