Bad customer service

My wifi network has been giving me issues for the past 3 days, I called Telkom on the 26/09/2026 and spoke to a lady by the name of Ntokozo. The level of customer service on her is on minus zero. She kept on saying she cannot hear me while I could here her clearly on my side. She was busy chatting to her colleagues in the ba while I was in hold and eventually the call cut and she didn't even bother to call me back. My in is still not sorted while the deduction will go off at the end of the month. The call was around 18:47PM