Bad customer service

I must say that Telkom has proven to be the best service provider in the telecommunication industry, as customers depending on our situations we don’t want to spend more on Data, and Telkom has managed to overcome this situation.

This year I decided to move to Telkom when my contract with another service provider expired, I went online and requested for a cell phone and a Huawei router, the router was delivered to me on 29 March 2018 and I immediately inserted the Sim card, unfortunately when I contacted the Telkom contact center I was advised that the router would only take three working days to be active, I was not provided with a reference number. On Tuesday 3 April 2018 I contacted the Contact center again as the router was still not active and I was requested to provide my SIM ICCID No ********** 0 ********** 78, my RICA Serial number 17 ********** 278 as well as my IMEI NO: ********** ********** 5. I was advised that the router would be active within 24 hours and still nothing happened. The lady I spoke to promised to send me the reference number as her system was very slow, I gave her my email address and nothing happened.

On Friday 06 April 2018 I contacted the call center again and the same above information was requested which I still provided but nothing happened, still the lady I spoke to again promised to send me the reference number, the lady also promised to send me the reference number and still I did not get any reference and the router was not activated.

Today on 09 April 2018 I contacted the call center again which I was provided with a reference number RES 894248, the lady I spoke to promised to assist me in activating the router within 24 hours which I still don’t believe it will be activate based on my previous experience.