Bad customer service

I phoned telkom mobile 180 just now. After 30 min waiting a consultant answer the phone. Not very helpfull either. Trying to explain the internet is down. All we ever hear is it is a settings problem. Really?? Is telkom mobile really getting so pathetic that even a complain about no internet is to much to handle? Get rid of your pathetic workers, and get people that know what to do. And how to listen what is said by the customers. Ffs repeating myself 5 times and expect me to stay patient and they still to stupid to understand what is the problem i am having.. And still i did not get any answers or solution to the problem. Pathetic is actually a noce word to explain your staff