Bad customer service

Item: Telkom
Rating: 1
Author: Ngwanamogale L

Bought airtime for R140.00 in January 2018...which was faulty, upon calling Telkom, they said they were aware of the problem and they will assist in 48 hours...av reported them on hellopeter before and got a response saying they will look into the matter and i have made several calls but to date nothing is done...the agents lie and cover up the bull service they give to people and blame each other... 4 months later, still no response and wen i call i get more and more lies.

Helpful (0)

Replies (2)

Telkom's replyOfficial

22 Apr 2018, 08:07

Good day Ngwanamogale,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile team.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom's reply22 Apr 2018, 08:07

Official

Good day Ngwanamogale,

Best regards,

Ngwanamogale L's updateReviewer Update

22 Apr 2018, 11:38

Av heard this stupid reply in January already in January...the media team is as useless as the call center agents ans their team leaders.

Ngwanamogale L's update22 Apr 2018, 11:38

Reviewer Update

Av heard this stupid reply in January already in January...the media team is as useless as the call center agents ans their team leaders.