Bad customer service

On the 29th May 2015, I dealt with Xolani from the Canal Walk branch to open a new contract. It is now the 2nd June (5 days later) and my number has still not been ported from the previous subscriber. When setting up the contract, I specifically told Xolani he needs to do a post paid port-in from Altech Autopage which he did not do. Instead he went and put it through on pre-paid. While dealing with me he kept on calling his friends from a telkom phone and making plans for the night. On the 31st I called the call center and was told that there is no status on the port-in and i should go in store to find out what happened. I then dealt with Aneesa Miller who checked on the system and advised that Xolani put it through as pre-paid, she then logged a case #***3 to have the port-in dept sort it out. I then received a SMS stating my case is closed however my number has still not been ported to Telkom. This is the first time I am using Telkom as a subscriber and already I am doubting my choice. I have not received this type of issues with Autopage before. PLEASE take this matter seriously and action accordingly.