Bad customer service

We have uncapped ADSL from Telkom and on 12 January we could not connect! On 16 January i reported said problem and was given reference number: Fault 148CTK160118 has been created for Service ID ********** 606. Zero feedback from Telkom we contacted customer care once again on 22nd January and was told that first reference was never escalated and they were trying to sort problem from their side. Reference given # ********** . Numerous calls and emails later it is 12 February 2018 and we have had ZERo feedback or service delivery from Telkom! Still they want us to pay our account even though we do not have any use of said service!!! If you are willing to sort said problem out by Friday latest we will not TERMINATE our agreement with IMMEDIATE EFFECT. Contact me on ********** 029 or ********** 504 to arrange a suitable time for technician to assist

Regards Maritza Horn