Bad customer service

I have been having issues with my internet for the past 3 months. The customer care department doesn't know what's going on. I had a fault reported over 3 weeks ago and to this day I have not had a technician assigned to the fault. I'm paying R800 for an uncapped 10MB line but the speeds are slower than dial up if it even decides to work. No response from telkom as yet after numerous calls.