LM
Linda M

1 reviews | Active since Nov 2017

19 Nov 2017, 15:27

Bad Customer Service

Bad service at Telkom The Grove Mall, particularly Sidney Gumbu and the team.

I’m very displeased at the attitude and manner of business conduct - totally unprofessional.

After my loyalty with Telkom for the past 3 years this has compelled me to discontinue all my service contracts with Telkom.

This kind of behaviour in business will eventually cost the company is market share.

Sunday, 19 November 2017

0
Replies (2)
Telkom
Telkom's reply22 Nov 2017, 11:48
Official

Hello linda-masuku

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply29 Dec 2017, 10:55
Official

Hi linda-masuku,

We apologize sincerely for what has transpired, this is not at all indicative of what we want you to experience when walking in to our Telkom store for assistance.

Please note we have escalated your query to the store Manager, you will be contacted with feedback.

Regards
Caroline
Telkom Social Media Team.

Best regards,