Bad Customer Service

I've bee struggling to get any type of service for over two weeks with telkom. First, I'm unable to get any incoming sms's. I've called the call centre with no help. Then, after the second call about the same problem, my network got cut off. I've tried calling again, rings forever. When I finally gets hold of a cinsultant, be says there's nothing he can do. I text telkom on facebook n I still get the run around n get told to resubmit my query via inbox. I did so, still no response.

Easy thing to do here, would be to get a SIM swop since I figure there's something wrong there, but I'm concerned about the lack of care n sense of urgency as a customer. Can telkom respect me please?