QW
Quintin W
1 reviews | Active since Jul 2017
15 Nov 2017, 20:05
Bad customer service
Over two years ago I opened a telkom account and have had endless problems.
My personal details and banking details for the debit order was completely incorrect.
We phoned their customer care line and was told over two years ago that they will forward my issue to their supervisors.
We asked to close the account and was black listed. My credit score is being affected by this and I am having no joy trying to get help via email.
I did not realize that the amount was not coming off my debit orders initially and are therefore partially to blame. BUT really its now been years since someone has tried contacting me or even assisting me. I have sent emails asking for help and to complain, but nothing is getting done.
This is absolutely UNACCEPTABLE!!!!!
I just want to pay the outstanding balance to sort out my credit record. I only used the 3 G card during the first month.
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Replies (3)0
Replies (3)
Telkom's replyOfficial
18 Nov 2017, 10:48Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details and as well as protecting your private information.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply18 Nov 2017, 10:48
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details and as well as protecting your private information.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
QW
Quintin W's updateReviewer Update
22 Nov 2017, 15:13Hi,
Thank you for the response received,
I urgently need a settlement letter.
I managed to finally get a statement and have paid the amount in full. I have proof of payment if required.
I urgently need a settlement letter for the bank.
Number in question: ***
ID number: ***
I have numerous email references I could send. I can also send you proof of me following up on the account trying to get it sorted out.
I really believe it is unfair that my good name and credit score should be pulled through the mud due to call centre errors. Furthermore no one has contacted me in two years. That is just bad account management from your side. I sincerely suggest that you send staff for training.
Please note that there is no Emmanual road in toti... so I am unsure where they got this address from. Furthermore without proof of residence, how were they able to Rica the sim card. The bank account debit orders were being taken off from wasn't even my account. Do you guys have no checks in place to ensure that the correct accounts are being debited? I also did not sign any form of a consent form furthermore shocking me. The bank would surely not allow you to debit accounts without written confirmation from the account holder.
I believe someone made a mistake and did not own up to it.
It has taken me two years just to get a statement to settle and terminate the account. I do not believe it is fair. You can contact Vodacom who I have had a contract with for years. I have never ever missed a payment.
I refused to settle initially as I wanted the details on my account corrected. I am really unhappy about this.
QW
Quintin W's update22 Nov 2017, 15:13
Reviewer Update
Hi,
Thank you for the response received,
I urgently need a settlement letter.
I managed to finally get a statement and have paid the amount in full. I have proof of payment if required.
I urgently need a settlement letter for the bank.
Number in question: ***
ID number: ***
I have numerous email references I could send. I can also send you proof of me following up on the account trying to get it sorted out.
I really believe it is unfair that my good name and credit score should be pulled through the mud due to call centre errors. Furthermore no one has contacted me in two years. That is just bad account management from your side. I sincerely suggest that you send staff for training.
Please note that there is no Emmanual road in toti... so I am unsure where they got this address from. Furthermore without proof of residence, how were they able to Rica the sim card. The bank account debit orders were being taken off from wasn't even my account. Do you guys have no checks in place to ensure that the correct accounts are being debited? I also did not sign any form of a consent form furthermore shocking me. The bank would surely not allow you to debit accounts without written confirmation from the account holder.
I believe someone made a mistake and did not own up to it.
It has taken me two years just to get a statement to settle and terminate the account. I do not believe it is fair. You can contact Vodacom who I have had a contract with for years. I have never ever missed a payment.
I refused to settle initially as I wanted the details on my account corrected. I am really unhappy about this.
QW
Quintin W's updateReviewer Update
27 Nov 2017, 17:26I am absolutely disgusted with the turnaround time and service received from Telkom. Consultant are rude and drop calls. I have tried calling, I have tried going to an outlet, I have sent Numerous emails and have tried the Chat to consultant application countless times.
Whenever I ask to speak to a supervisor or manager no is either available or onsite. When I ask for a settlement letter no one working with this is available or onsite. I can not get through to the accounts department. I was also promised on numerous occasions that I would receive a settlement letter before close of business and that someone would contact me, but no one calls back and I have not received the settlement letter or any correspondence.
Furthermore on numerous occasions I have requested the CEO's contact details per Telkom's Code of Conduct displayed in their store and have been denied the contact details.
This is absolutely disgusting. I have settled the account which was a mess up on Telkoms side from the beginning. I strongly advise against anyone using Telkom as a service provider. I have had many accounts in my life which I pay every month without fail but Telkom has destroyed my Credit Score. I am applying for a home loan and due to Telkoms negligence and bad service I am going to have to pay a R125,000 deposit for a bond if I ever receive the settlement letter. I feel this is absolutely unfair and disgusting, very unprofessional and on account of them I cant even get a simple thing like a PNP card.
Please can anyone assist me, whether ombudsman or attorney. We are going to lose the house.
QW
Quintin W's update27 Nov 2017, 17:26
Reviewer Update
I am absolutely disgusted with the turnaround time and service received from Telkom. Consultant are rude and drop calls. I have tried calling, I have tried going to an outlet, I have sent Numerous emails and have tried the Chat to consultant application countless times.
Whenever I ask to speak to a supervisor or manager no is either available or onsite. When I ask for a settlement letter no one working with this is available or onsite. I can not get through to the accounts department. I was also promised on numerous occasions that I would receive a settlement letter before close of business and that someone would contact me, but no one calls back and I have not received the settlement letter or any correspondence.
Furthermore on numerous occasions I have requested the CEO's contact details per Telkom's Code of Conduct displayed in their store and have been denied the contact details.
This is absolutely disgusting. I have settled the account which was a mess up on Telkoms side from the beginning. I strongly advise against anyone using Telkom as a service provider. I have had many accounts in my life which I pay every month without fail but Telkom has destroyed my Credit Score. I am applying for a home loan and due to Telkoms negligence and bad service I am going to have to pay a R125,000 deposit for a bond if I ever receive the settlement letter. I feel this is absolutely unfair and disgusting, very unprofessional and on account of them I cant even get a simple thing like a PNP card.
Please can anyone assist me, whether ombudsman or attorney. We are going to lose the house.