Bad Customer Service

I received a call from one of the companies that sell phones on behalf of Telkom, and I liked the deal they sold to me. However upon receipt of the phone and activation of the sim card, I called customer care and I requested that they should remove all my voluntary limits for my data and voice calls, and they must set the limit to 0.

After a while I then received an sms saying that I am over my subscribed data and voice called by an amount over R100. I then called again customer care to find out how is this possible cause I had requested the limit to be reduced to 0, I was then only told then that the changed will only be in effect from the first of November, I then said that why was I not advised about this initially cause if I had known this I could have not used more data or make calls. I then requested that I want to speak to the team leader or manager, I was told that the is busy they will call me back by Thursday latest, and when I called it was on Monday the 30th of October, and come Thursday I have not received a call.

I then called customer care Monday on the 6th of November to follow up on this issue, I was still told that the manager or team leader is busy with another escalation as soon as they are done they will give me a call regarding this issue. Its Thursday today the 9th of November but I have not received any call.

When I signed up for this contract I did not sign up to this kind of customer service, if this is how you treat your customers, then the contracts that I have with you will be the last. I will highly appreciate if someone could assist and resolve the issue, below are the consultants that I had spoken to.

Katlego Sefularo Angel Mthembu