bad customer service

i called telkom on the 4/10/17 order a phone a contract up until now i have not recieved the phone no call nothing . and i phone on the 17/10/17 and the lady i spoke to she drop the call on me when i told her that i want to complain about the consultant that did not order the phone for me his name is zolile he called me and i completed everything confirm my banking details with him and the lady i spoke to she did not want me to speak to the team leader or the manager to complain she said these no one available for me to speak to and she shows bad attitude she dropped the line on my ear i wasted my time answering on the question over the phone but i didnt get the contract and the guy who assisted me he told me his ordering the phone on the same day i spoke with him since today im waiting for the phone i need feedback my number is ********** 253 and when i asked about zolile she said zolile is not in today the lady that dropped the call she called me at 12:24 using this number ********** 888. it seems they do not know how to treat their customers this is bad exprience for me im very disappointed with telkom . i will not advise one of my family to take a contract at telkom