BAD CUSTOMER SERVICE

I'm just a normal guy who would like to pay his account in advance so I can be debt free as soon as possible.

With this regard, Telkom provides the worst service ever.

This is my experience:

- Call Telkom Call Centre, wait 20 minutes, ask to cancel my mobile account,

- wait 15 min, get put through to the mobile department, ask to cancel my mobile account, they can't help,

- wait 17 min, get put through to the customer care department, ask to cancel my mobile account, they can't help, - wait 12 min, get put through to the Billing department, ask to cancel my mobile account, they said I must send an email to ********** using my mobile numbers as a reference and someone will get back to me.

I sent them the email about 2 days ago on 02 Oct at 12:17pm and not even a single response, no reply acknowledging receipt, NOTHING!! How am I suppose to know if they actually received it or not, then this cancellation could drag out for months because they could say the didn't receive it.

So I called the call centre and asked to speak to the cancellation department. THERE IS NO CANCELLATION DEPARTMENT, NO ONE TO HELP YOU.

So I did some research and realised that I have to fill out a cancellation form and submit it to ********** which I did on the same day at 17:01 pm.. Still no reply, no acknowledgement, no peace of mind, no one to help, nothing!

I contacted the call centre to check if they have logged the cancellation request, and they tell me they have not received anything.

WHAT CAN I DO?? WHO CAN I SPEAK TO?? NO BODY CAN ASSURE ME THAT MY CANCELLATION APPLICATION HAS BEEN ACKNOWLEDGED AND BEING PROCESSED!!

With that said, Telkom needs to train their staff properly so that we can be told the right information, the first time, not wasting airtime for +- 60 minutes.

HONESTLYE, THE WORST SERVICE EVER!!!