Bad Customer Service

On the 15th of August i requested a relocation of my landline/internet, received an sms from Telkom confirming my request was received. Time went by and i called the again on the 1st of September, the person i spoke to at the time said my request was logged for Monday the 4th September. I called on Monday and apparently my relocation request was cancelled, they couldn't provide any proof or tell me who cancelled my request. Yesterday i called again and no one was able to assist me. Now i have to wait another 15-30 days before my line will be relocated to my new house, I work from home and need to use my internet, no work no pay. Telkom has very bad customer service you never get any service or feedback. The only thing they are good at is to deduct your money at the end of the month. I PAY FOR SOMETHING I CANT USE!!!!