Bad Customer Service

On the 5th of April 2015 my Cellphone contact was billed for airtime that I had requested, sadly this airtime was not loaded onto my cellphone as per standard process. I then contacted Telkom and made an enquiry about this issue - I was informed that the matter had been put forward to Technical support and that I would be contacted within 7 working days, however this was not the case as I am currently still awaiting feedback from <br> Telkom regarding this. I am fed up with the cellphone network's customer service as they have proven to me as a loyal paying customer that they take no regard to their clientele.<br> <br> A disgruntled Telkom customer