Bad customer service

Good day<br> <br> In November 2014 I app**** for a Telkom contract but haven't received any confirmation regarding my application. I went back to them in January 2015 to find out why I still haven't heard anything & I was told that I have to pay R700.00 for my installation at this point I was shock because no one even bothered to inform me about this but I decided to pay the installation fee.<br> On the 23rd April 2015 my Telkom line & router was installed at my house but nothing was active as yet. The following day I did inform Telkom about this problem and I was told that they will be sending someone out to my house to come and check to see what the problem is.<br> On the 28 April Telkom's technician was at my house but nothing was done he told the lady that's working at my house that he will rather come back the next day which was the Friday but never came.<br> I went back to Telkom Store the Saturday morning to inform them about their poor customer service and that my line is still not active and that there Technician still haven't sorted my line out. But I was told by the lady working at Telkom Store that she can't help me & that I have to call Telkom myself. I asked her if I can the