Bad customer service

Telkom is such a bad service provider that doesn't value nor prioritize its customers January I lost my phone and i could not think about anything else apart from getting a new phone from the insurance and I noticed that I did not get notified if the debit order went through or not and I decided to call where I was told that the banking details were changed and no one could explain to me who and why and I was told that the issue is being investigated and the consultant assured me that everything is ok the debit went through but I could not understand why and did not stop calling until they were updated back to the bank I am using. I wad so shocked when I discovered that my account was suspended and I did not understand why I was told In an owing and I need to pay a penalty I still did not understand the agent then told me to pay and when the investigation is completed I will get my money back because I told them that I won't agree to pay a penalty fee knowing that I never requested my banking details to be changed without my consent and no one bothered to update me I went and paid the money including the penalty fee because I needed to use my services I got a shock of my life on the 15/03 when my bank notified me that there is a returned debit order and my agreement with telkom is that they should debit my account month end I called again and no one could explain who updated my details and prio to that I've been calling in like a mad person taken from pillar to post requesting to talk to a supervisor because I did not get any satisfaction and joy from what the agents where telling me no one would understand that it's a system issue and life must continue I requested a team leader again ideas sent an sms with the team leaders email whom I have been sending emails but I've never received any response from him with what's going to happen because I'm not prepared to pay yet another penalty fee for no reason and the request that was logged for the investigation I haven't received any feedback till this day

Telkom is such a bad service provider that doesn't value nor prioritize its customers and they don't care whether you are happy or not I'm not paying millions to telkom but the service I got is very unsatisfactory and very unfair for one to be treated in this manner as if they doing me a favor I am also a paying customer but they do as they please taking money out of my account on the day we never agreed upon and treating people like trash