Bad Customer Service

<p>I am extremely anal; I got very bad customer service from Lorenzo at Telkom century city. We took a play station 4 on our landline, a month later the play station no longer works. Lorenzo told us he does not know the process we should follow and gave us a number to call and when we find out what the process is we should let him know what it is. The very next day I called the number and the agent advised me that Telkom is taking us for a ride because I have reached platinum wellness and they only deal with laptops. It was 20h30 and Lorenzo has not gotten back to us and when we called him he said he was off and hung up the line. So I don't know if this is the training that Telkom receives or is it that they just hire people with no eticet and customer service. I am going to smear this all over the media because we are very unsatisfied customers. Telkom staff acting like they doing us a favour, I think/feel Lorenzo owes us an apology and should be delt with accordingly. I am so disgusted with his attitude and don't think Telkom is the right fortei for him; with manners like that he should definitely look at getting a job in the taxi industry. We are unable to call in branch because we were told that there is no contact number and no manager. Really pathetic and I think I will be taking my business else were... P. S. A very unsatified customer.</p>