Bad Customer Service

<p>I am a Telkom Mobile Contractor and i pay it monthly. On the 21 February 2017 i went to Telkom Mobile Store at Brooklyn Mall to do a sim swap and when i got there i found a lady who just by telling her that i wamt to do a sim swap she so that i was not important customer and told me to wait, i waited for 30 minutes while customer that came after me are being helped. After that 30 minutes i told her that you said i must wait but people who came after me are being helped. She said i must wait she will help me after the customer she was helping which to help the customer there it takes long but i just waited because i am already there and i cant go back. I waited extra 10 minutes until another consultact who heard me complaining helped me.</p> <p> </p> <p>My question is that because i am doing sim swap does it mean that i am not important? In addition i am paying Telkom monthly and i never missed even one month of my installment on my contract.</p>