BAD CUSTOMER SERVICE

<p>On the morning of 25 February, I called Telkom's call centre regarding a query about my data. I recharged with 2G on 23 February and on 24 February 2017 my data was depleted. I questioned this based on my usage, on that 2G lasts me 2 weeks and after recharging on Thursday night I only went on Face time and again on Friday before depletion I was on Face time.</p> <p><br />Instead of being helped ,your assistant -Zanele was defensive and hung up on me in the middle of the conversation. Is this how you train your agents to treat customers?</p> <p><br />I'm new on Telkom and am in disbelief of the bad service I've received in this short period.</p>