Bad customer service

<p>Today 20 February 2017 Telkom has made an morning appointment to come and install my ADSL line. So I made arrangments to be at home for the morning (seeing that they do not provide a specific time). However by late morning nobody has arrived and nobody contacted me to inform me that there will be a delay. So I phoned the Telkom contact centre and had to try 3 times before someone eventually answered after 20 min waiting. They confirmed that the technicians is still coming but cannot give me any estimates of how long I will have to wait. So I asked that some find out and call me back to let me know. By 4pm noboby phoned and nobody arrived. So I call again and had to wait 25 min before someone answered the phone. This time they call the technicians and informed me that they could not make all their rounds for the day. Nobody had the decency to contact me to let me know they are not coming anymore or to let me know when they will come. I have a business to run and here I am sitting at home waiting. When I make appointments with my clients I make sure that I arrive on time or informed them timeously if I cannot make it. This is utter **** service and who is going to pay for all the minutes I spent on the phone just waiting for someone to answer at the call centre? I cannot wait day after day till someone decides to eventually come. If it wasn't for the fact that Telkom is the only ADSL provider for landlines I would have moved on immediately.</p>