Bad customer service

<p>I took my phone Samsung S7 for repairs on Jan 18 toTelkom Highveld Mall Witbank, I was helped by a guy called Carlos he said I must come back after 4 weeks, on 2 February I called asking how far is the process, they told me that the guy who helped me is off on the day, I went there I found my phone not taken to repair centre, when I asked what was happening, nobody knew and my ID Copy was missing. And they give me back the phone back not fixed and no explanation given</p>