BAD CUSTOMER SERVICE

My mother in law logged a fault report with Telkom about 2 weeks ago. Nothing happend, but she received an sms telling her that the problem were resolved. The fault was not repaired as the sms stated and I again logged a fault. Ref no: 555CTZ310315 on 03/31/2015. Up till now nobody contacted her regarding this fault. I escalated this fault this morning and I was promised that they will call her shortly to make an appointment. It is now the end of the word day and still nobody have made contact with her. I think this is super bad service, you need to hold on for 15 - 30 minutes in order to try and get a fault reported and then after 14 days nobody are interested in sorting the problem out but she need to pay the bill every month whether you have service or not.