1 reviews | Active since Jul 2015
BAD CUSTOMER SERVICE
<p>On the 17/01/2017 a guy from Telkom called me and offered me a contract phone,I asked me to call me back the next day,so he called back on the 18/01/2017 and I agrred to take the phone,we confirmed all the details and he said the phone will be delivered within 3- 5 working days, today is day 6 and the phone is still not delivered.I have not heard anything from Telkom.I only I knew that I would get this shocking service I would have gone to another service provider.and I cannot even make follow up becasue on the ir website they want a tracking number which was not given to me.</p>
On the 27th of January 2017 Telekom rep**** privately to my review and said they going to investigate the matter,and did not provide me with feedback, so yesterday I followed up with them,I sent a private review to date I still have not heard from them.
This shows how bad their service is.their customer service is very bad it's actually pathetic.
I am so shock really.Telkom is such a big company but they not professional. And they will loose customers if they don't change their attitude. I don't think they aware that there's lot of competition out there.
On the 27th of January 2017 Telekom rep**** privately to my review and said they going to investigate the matter,and did not provide me with feedback, so yesterday I followed up with them,I sent a private review to date I still have not heard from them.
This shows how bad their service is.their customer service is very bad it's actually pathetic.
I am so shock really.Telkom is such a big company but they not professional. And they will loose customers if they don't change their attitude. I don't think they aware that there's lot of competition out there.
Last week on the 02 February a guy called Marvin from Telkom called me and said they still trying to find out who called me and from which Telkom department was that person, he then said somebody will call me either Friday or sometime this week today it's Thursday I am still waiting. Nobody has called me.
This shows how *********** they are at Telkom. They don't care about their customers. They dragging their feet.
They not taking the matter seriously. Up to now I am sure I spoke to 3 different guys from Telkom. With no solution.
Soon they will loose customers and it will be too late for them to rectify their bad service.
Last week on the 02 February a guy called Marvin from Telkom called me and said they still trying to find out who called me and from which Telkom department was that person, he then said somebody will call me either Friday or sometime this week today it's Thursday I am still waiting. Nobody has called me.
This shows how *********** they are at Telkom. They don't care about their customers. They dragging their feet.
They not taking the matter seriously. Up to now I am sure I spoke to 3 different guys from Telkom. With no solution.
Soon they will loose customers and it will be too late for them to rectify their bad service.