Bad customer service

<p>Here goes nothing. We are investigating who used the phone at our home due to a high bill we got for december. I rqsted that a detailed invoice be sent, I was told it wld take some days, unfortnately it wasn't until my sister cld today that they sent it to her,the shocking part?it was available waitin for us to call. So while discussing and trying to understand the bill, your ''nice''agent Zinhle from billing start shouting at my sister when she couldn't understand what she was saying. Is this how you treat your customers? She was lucky I wasnt there bcz this would have probably taken another turn. Working in a corporate environment myself,I believe this is unprofessional conduct.She cld today at around 11h. Her name is Judith. she is the account holder. I'm sorry to be the bearer of complains but since we've signed with telkom it has been quite a bumpy ride and sometimes like this one it's just too much. We hope things like these don't happen again. Kind Regards. Loic</p>