1 reviews | Active since Mar 2015
Bad customer service
<p>Good Day,</p> <p> </p> <p>Please can someone assist....I've tried calling the calling centre numerous times with no results....Firstly, On 02 December 2016 you cancelled my services without my request. Eventually the line was reconnected around the 13 December 2016 and the adsl line on the 17 December 2016. During december there was a blackout in the area and adsl line speed was at 0.4. I logged the fault on the 19 December 2016 and this issue is still not resolved. I've also received to seperate bills for the same account and I was billed for the services eventhough I was disconnected and then charged again for the line rental on a new bill. Cn you assist with this problem?</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Good Day,
Finally, after numerous calls a techincian was able to come out to my residence today. Kindly note, the service we received was terrible. According to your technician there is nothing wrong with our internet line speed and I need a new laptop was their conclusion. Thank you for over a month of wasted calling and time and for not resolving my fault.
You have left me no choice but to cancel all my services at my residential address. At least try to make this process quick and pain less.
Good Day,
Finally, after numerous calls a techincian was able to come out to my residence today. Kindly note, the service we received was terrible. According to your technician there is nothing wrong with our internet line speed and I need a new laptop was their conclusion. Thank you for over a month of wasted calling and time and for not resolving my fault.
You have left me no choice but to cancel all my services at my residential address. At least try to make this process quick and pain less.