Bad customer service
<p>Telkom has some good products…. Until something goes wrong, then there service is beyond shocking. My data account gets suspended …. While in CREDIT!!</p> <p>Then my wife phones them. In spite of previous undertakings that my account will be flagged so that she can deal with the queries, they refuse to deal with here.</p> <p>She has to get in a car and drive to my office. Because only she has the details and I cannot deal with the query without her being present.</p> <p>When I get through to a “consultant”. Name of Katlego. I ask to speak to a supervisor. They take my number, quickly mumble that they will phone back and disconnect before I can say anything more. It is now 30 minutes and I am still waiting for that call.</p>
Then we called again and spoke to Zanele. Insists I must personally answer the “security questions” because they have no record of my instructions to let my wife handle the account.
So now we have this utterly ridiculous scenario:
We are on speaker phone. Operator asks the question. My wife gives me the answer. I repeat the answer. This is repeated three times. Then we have a fight as operator refuses to transfer the call to a supervisor and unsuccessfully tries to resolve the problem. Eventually she does after much arguing. Supervisor (Salinda) resolves the suspension problem only.
What makes this even more ridiculous is that they cannot see me. Only that the voice of a MAN is good enough.
Now we must (again) drive the 60Km to the nearest Telkom Shop, stand in the inevitable que and try and get them to “flag” my account (again) so that my wife can handle my account on my behalf. From previous experience this will probably (again) be a complete waste of time and money.
Total time sent (so far) to get my account back on: nearly 3 hours. To (maybe) sove the problem, another three hours; minimum.
Lesson: If you value your time, don’t use Telkom!
Then we called again and spoke to Zanele. Insists I must personally answer the “security questions” because they have no record of my instructions to let my wife handle the account.
So now we have this utterly ridiculous scenario:
We are on speaker phone. Operator asks the question. My wife gives me the answer. I repeat the answer. This is repeated three times. Then we have a fight as operator refuses to transfer the call to a supervisor and unsuccessfully tries to resolve the problem. Eventually she does after much arguing. Supervisor (Salinda) resolves the suspension problem only.
What makes this even more ridiculous is that they cannot see me. Only that the voice of a MAN is good enough.
Now we must (again) drive the 60Km to the nearest Telkom Shop, stand in the inevitable que and try and get them to “flag” my account (again) so that my wife can handle my account on my behalf. From previous experience this will probably (again) be a complete waste of time and money.
Total time sent (so far) to get my account back on: nearly 3 hours. To (maybe) sove the problem, another three hours; minimum.
Lesson: If you value your time, don’t use Telkom!