Bad customer service

<p>I have a contract with Telkommobile. According to my understanding the contract is R199, and because the phone was ****** we requested a device. An extra R100 was added for the device. They never send the account. I had to phone for the account, and when I received it my account was R542.71.</p> <p>I phoned the Call Centre twice and on both occasions they could not assist me with my query. The lady at the Call Centre said I must go back to the Branch.</p> <p>Very bad service</p>